An article by consumer advocat, Christopher Elliott:
It's easy to be an airline industry critic in an era of "no waivers, no favors" and fees on top of fees. It's easy to paint airlines as heartless corporations that treat us as self loading cargo.
But every now and then, you hear a story that turns you into an adoring fan. Like Nancy's story. Click here for the entire story (and have some tissues nearby).
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